WalthamSoft.com

For a limited period and subject to availability, WalthamSoft.com is offering a fixed-price virus-treatment service for Home and Business users in the Essex / North-East London area.  This is a low-cost alternative to an on-site service visit.  Call us to discuss which will suit your situation best.

Here's what we aim to do:

• Scan for and remove all "viruses", "trojans" and "worms", using the latest technology
• Recover and back-up your important documents and data
• Download and install appropriate Service Packs and update system software, to remove known vulnerabilities
• Reconfigure security settings to our recommended levels
• Optionally, install and configure additional security utilities (e.g. Firewall).

However, because of the nature of these problems, neither successful treatment nor data recovery can be guaranteed.  If you have critical data on an affected system, you should consider using a specialist data-recovery service - ask us for contact details.  If in doubt, call us for advice.

How the service works:

To keep the cost of this fixed-price service as low as possible, we ask you to deliver your machine to us, and collect it afterwards,.  Turn-around times can not be guaranteed, so if you need urgent assistance call us for advice.

• Book by ringing 020 8521 4386.
• Arrange to deliver your computer to us, with keyboard but without monitor.  (You may consider using a trusted local taxi firm.)
• You must let us have all relevant passwords and a list of any data you'd particularly like to have recovered.  Enclose installation CDs (and keys) for Windows and for other important software (to avoid "activation" difficulties).
• We'll examine your computer for malicious software and attempt to remove it.  If that's successful, we'll attempt to recover documents and data, especially those you've told us about, and reconfigure your system to recommended levels.  Note that scanning and updating can be time-consuming processes.  We'll call you as soon as your system is ready for collection.
• We'll do our best to restore your machine to a stable condition.  If we're not successful, we'll normally refund the fee cheerfully (at our discretion).
• We'll take just as much care of your computer as we do of our own, but we cannot accept liability for loss or damage while in our possession.  If you wish, you can pay extra for optional insurance against fire, theft or accidental damage by visible external cause.
• Our speciality is software support.  If we discover hardware problems, we may be able to offer only advice.
• Home users will be welcome to use our free Advice Line after we've treated your machine.

Service Fee

**Cost comparison benchmark: the current MOT Vehicle Inspection fee is £40.75

Terms & Conditions:

• Full payment by cash or cheque (with bank card) is due when the computer is delivered to WalthamSoft.com.  If the computer cannot be treated for any reason, a full or partial refund may be made, at our discretion.
• Treatment is normally completed within three days, but this cannot be guaranteed.
• You accept that some or all data may not be recoverable, and that some programs may need to be reinstalled.
• You accept that additional software may be installed on your computer, and that some settings will be changed.