"Remote Assistance" allows you to invite a trusted expert to connect to your PC over the Internet to help with problems you may be having. The expert can (with your permission) take control of your mouse and keyboard to operate your machine remotely, allowing accurate diagnosis of problems. You can end the session at any time.
This Guide Note explains how you can invite WalthamSoft to help you this way. Sessions are chargeable in 20-minute blocks, but this can work out significantly less expensive than a home visit, especially for smaller problems. All you need is an Internet connection and an email account.
To set up a Remote Assistance session, it's best to call first to check availability and current charges.
Windows XP has "Remote Assistance" built-in, so there's no need to install anything. You'll need to be at your computer during the connection session.
Alternatively, we can easily install VNC on any version of Windows. VNC is a good choice if modem/firewall problems are blocking connections. If you wish, VNC can also be configured to allow us to connect when you're away from your machine (this is easily disabled!).
There are other options (eg. PC-Anywhere). Contact us if you'd like to discuss these possibilities.